OnRevenue Reviews Software
72% Of the patients who are unhappy and who post negative feedback on Google and Yelp are not doing so because of the Patient-Physician experience; they are unhappy due to billing issues, incorrect deductible payment, rude front desk person, lack of perceived patient focus, improper handling of the paper-work, long wait time or impolite response from a clinic staff member ( non-physician ). 28% of the time it is Patient-Physician related.
Let’s face it – as patients leave your medical practice, either they are happy with the service, unhappy or somewhere in the middle. With a little bit of focus and excellent software on your side, you can turn the entire patient experience into a winning strategy for your practice. Unhappy, disgruntled patients can destroy the reputation of a dedicated doctor. So your strategy should be to proactively address this issue.
Online Reputation Management Can be a Headache or a Winning Strategy for Doctors, Clinics and Medical Facilities
Generate New Patients By Using
OnRevenue’s Positive Reviews App
Your clinic’s lobby is not a place for patient’s to wait – It is a GOLD MINE for your business. Convert the patient departure into a pleasant experience for your patients and for your clinic’s reputation. This app works on iPads and is very easy to use. Most clinics start seeing results in the first week.
Google search is the single most important strategy that you should implement. Other are important but start with Google first, then follow up with YELP and then look at healthcare specific review sites. We know that Google’s paid search produces excellent results for medical healthcare clinics. Within Google search results, one of the most powerful visual aspects is the number of Google+ reviews in the search results. Lets review this real example below:
In this example, we know that users are very likely to go to search results with 4.5 ratings and 16 reviews. Obviously this will have a positive impact for patient acquisition and engagement for this clinic.
In a perfect world, the quality of the medical care and level of personal attention provided by you should be enough to ensure that your patients contribute glowing reviews and testimonials. Of course, the reality is that most patients need to be gently and subtly encouraged to submit any online feedback.
In real life, maximizing positive online review and minimizing negative reviews should be your strategy.
At OnRevenue we have achieved great success for our customers. We have also learned that success rule of 80/20 still applies in online reputation for doctors and clinics. There are hundreds of online reputation sites. More than 80% of your success is likely to come from Google Reviews and YELP Reviews. Other review sites are still useful to your clinic’s online strategy, but much less so than these two.
So what should be your strategy? Should you have a simple app that allows to capture reviews from patients as they are about to leave your practice? Should you send them surveys? Unfortunately these techniques may work on a limited number of reputation sites, but the most important reputation sites, Google and Yelp, their algorithms are likely to filter or blacklist your patient reviews if they are all being submitted from the same computer, same IP address, or same location. It is easy to track originating reviews and testimonials. So if its too easy, it is likely to have an adverse effect on your reputation, rather than increasing your reputation.
Reputation Management Can be a Headache
Reputation Management Can be a Winning Strategy
The OnRevenue platform consists of over 20 online cloud-based applications, all integrated to work together and generate new patient leads, manage leads, convert patient leads to actual paying patient customers, manage patient relationships, and generate referrals. OnRevenue is a single vendor automated solution and it is available at a fraction of cost compared to custom built or multi-vendor non-integrated solutions. OnRevenue platform runs on secure servers and data-centers, based in the USA, with headquarters in Palo Alto California.